We will only accept a return or an exchange under the following conditions:
Please note that if the seal of the product is broken (or missing tags), a 30% restocking fee might be applied.
You can also call our customer support and we will put in our best efforts to instruct the courier pick-up representative to terminate the collection of products from your location.
The return window for all the products purchased at Bravo is 15 days (7 days for groceries items) after delivery. However, we understand that sometimes you may be busy and could miss completing your return request within our timelines. Therefore, our return policy is flexible and shall offer you the below extended return options:
|If you return your product||We will refund you|
|16 to 30 days after purchase*||80% of the product's price|
|After 30 days of purchase||No refund, no return allowed|
|i) Ensure that the product condition at the time of extended return is intact, sealed, with all tags, accessories or freebies If any
ii) Groceries items are not accepted for extended return.
The products that cannot be returned or exchanged are as follows: